HydroGarden manufacture and distribute hydroponic and horticultural products. The main issue the company faced was that they were unable to take orders on customer visits, and needed a way for their sales reps to take orders and showcase their products while on the road. They needed a reliable system with up-to-date product information and the ability to create and process orders.
HydroGarden selected SalesPak based on the ease of use and the options it gave the sales reps when meeting with customers. SalesPak enabled sales reps to be able to professionally present products on iPad and process orders with the customer. This meant that their entire sales process was transformed, with key features benefitting the reps including order processing and confirmation, customer information, sign-on-glass and team messaging. HydroGarden has also rolled SalesPak out to customers, giving them the benefit of checking stock, being able to see all of the products and placing their own order through the iPad.
“SalesPak has enabled us to send orders to the office from the customer visit, which is great because it saves time on the telephone, and the rep can advise and upsell if a product is out of stock.” – Alison Hyden, UK Retail Sales Manager.
“I would certainly recommend SalesPak. The reps find it a great selling tool, they have so much visibility now and it gives us an edge on our competitors. I’d give Trisoft 9/10, the service was excellent from first contact to delivery, with polite and professional staff.”
– Alison Hyden, UK Retail Sales Manager.
To view the case study in PDF format, click here: HydroGarden-CaseStudy.pdf