Overview
Once operational, the on-going support of your mobile sales system will be maintained through a support and maintenance agreement with Trisoft.
Software support
Trisoft will ensure the provisions of the software support contract are;
- Hotline support
- Dial up diagnostics
- On-site technical support
- 8 working hour response
- Scheduled software revisions
Hardware maintenance
The provisions of the standard maintenance agreement are;
- 8 working hour response
- Parts, labour and travel
- Replacement Equipment
Service level agreements
Trisoft is prepared to package the service requirements into a Service Level Agreement to ensure both the types of service and response times meet your specific needs.
Support
Trisoft provides a range of software and hardware support services to provide you with the on-going support of your mobile sales system, once you are operational.
Help desk
We will respond to queries placed on us by your staff through a telephone helpdesk service, covering both application software and hardware.
On site support
If we are unable to rectify any query through our helpdesk or remotely via modem access to your system then we will attend site to further investigate and subsequently resolve any issue you may have.
Additional training
Subject to agreement we will provide additional staff training as an element of your support agreement.
Hardware
Trisoft offers a next day replacement service for any pieces of hardware that be faulty when you purchase a mobile sales solution. We will ensure you receive a replacement and are fully operational as soon as possible to reduce any downtime and disruption for your staff and customers.